FAQ

Guest Room

Q. What time is check in / out time?

A. Check in time is 3:00 p.m. Check out time is 10:00 a.m.

Q. Can I check in early or check out late?

A. Yes, there is an extra charge, and also subjects to availability. Please confirm with us in advance.

Q. Can I use same bed with my kids?

A. If your children are 6 or under 6 years old, you can stay without extra charge. There is no additional bedding. Other children will be counted as adults and will be charged accordingly.

Reservation, Prices & Payments

Q. Can I use dollars or euros or another?

A. We are sorry but only JPY is accepted.

Q. When do I pay accommodation expenses?

A. Room charge should be settled at the time of check in.

Services & Hotel facilities

Q. Is the Internet available at the hotel?

A. We have established a free Wi-Fi and LAN in all rooms.

Q. Where can I smoke?

A. There is smoking area on the 2nd floor.

Q. Is there any parking lots?

A. We have some units available. For guests, it is 2,000JPY / night (tax including). We can not make a reservation in advance, it is provided first-come first-served. Entering time is 3 p.m., leaving time is 10:00 a.m. In case of full, we will guide you the parking space nearby.

Q. Do you have a laundry service?

A. Yes, there. Please bring the items to be washed to the front desk in the morning. Or you can use a coin laundry machine on the 2nd floor.

Luggage

Q. Can I leave my luggage at the hotel before check in/after check-out?

A. Yes, we can keep your luggage at the front desk.

Q. Can I send a courier from this hotel?

A. Yes, we accept a courier at the front desk. It is only for domestic destination. There are some boxes, bags or slips in the front desk.